Eight Discipline (8D) problem solving process

by productquality125

Background of the 8D tool

The 8D problem solving tool forms the heart of any thorough problem solving process. Developed from the engineering community the 8D problem solving tool can be applied to any goods, services or processes that are experiencing problems either during development or are currently in operation.

The 8D tool

The 8D tool divides the problem solving process into sequential steps giving the problem solving team structure to their work. Each step has its own process and activities. This 8D tool has been recently improved with an additional step added at the start of the process and an additional replicate step added in recognition of the need to maximise the effects of the work carried out. The process steps are:

  1. Identify the need for a problem resolution
  2. Establish the problem resolution team
  3. Describe the problem
  4. Develop containment
  5. Define the root cause of the defined problem
  6. Develop a permanent corrective action
  7. Validate and implement the permanent corrective action
  8. Prevent the problem from reoccurring
  9. Replicate the solution
  10. Recognise the team

Please note that this training course details all ten steps whereas the traditional 8D retains only the original 8 steps.

Applications of the 8D tool

The 8D tool can be used where any problems are encountered with any goods, services or processes. Applications include problems in; design of consumer goods, website development, restaurant front of house operations, manufacturing process development, hotel services, software development etc. Essentially the 8D problem solving tool should be applied in the the problem resolution of problems encountered with any goods, services and processes. The main point of the 8D tool is to establish the root cause of the problem and give solutions that can be robustly applied. This minimises the exposure of the problem to the customer and to the business, whether the problem area is in development or currently in operation.

The 8D training course

This on-line training course starts with an overview of the 8D problem solving tool and the 8D process. The training course then guides the trainee through a step by step process of how to conduct an 8D on goods, services and processes. A worked example is given of an 8D applied to a production process. This training course is given in English and is designed to impart the capability to perform an 8D. This 8D problem solving training course comes complete with a free download of the 8D template. No prior knowledge is required or assumed and no special tools are needed.

Taking the 8D training course

Access to this great on-line 8D problem solving training course is time limited and not usage limited. Once payment or an order has been received we will issue a user name and a keycode that gives unlimited user access to the training course. This user name and keycode can be used as many times as needed and by as many individuals as needed.

Advertisements