Training workshop for the powerful 8D problem solving process

by productquality125

Background of the 8D problem management and resolution tool

No matter how well product development is planned and executed, defects are generated that can escape to the customers and end users. Failure to resolve product problems quickly can lead to negative consequences for the customers and increases the internal business costs. Problem resolution is one of the most time consuming and costly tasks in project life cycles. It is therefore imperative that the business can recognise the problem and apply the necessary resources to correct the problem.

This 8D problem solving process defines a formal process that allows the business to resolve product problems quickly and permanently. This not only minimises the effects on the customers but also reduces the overall costs incurred by the business.

The 8D problem management and resolution tool

Problem resolution will not necessarily happen by itself. This is especially true if the problem goes unnoticed by the business or the business does not have the tools and processes to correct the problem. This training goes through the latest 10 step 8D problem solving process as outlined below:

  • Identify the need for a problem resolution
  • Establish the problem resolution team
  • Describe the problem
  • Develop containment
  • Define the root cause of the defined problem
  • Develop a permanent corrective action
  • Validate and implement the permanent corrective action
  • Prevent the problem from re-occurring
  • Replicate the solution
  • Recognise the team

A problem management reporting methodology is also defined that allows others within the business to quickly and easily understand the status of the problem resolution process.

The 8D problem management and resolution training course

This one day on-site 8D problem solving training course explains how to successfully operate the 8D problem management and resolution process. The intent of this and all our training courses is not to tell or show the trainees what to do but to impart the capability to perform the required tasks. There is no limit to the number of trainees but we strongly recommend no more than 5 individuals attend per course. We find that if there are any more than this the training becomes ineffective and wasteful.

This course is targeted at the project managers, product design engineers, the manufacturing engineers and the programme managers delivering new products. This training course is given in English. All our courses are designed to be informal and are based around a series of discussions and practical exercises.

Another great training course from Product Development Consultants

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