Background of the business process improvement tool
In a world increasingly driven by customers, the competition and change, businesses are in need of solutions for their business deficiencies. As product differentiators between competitors become less significant, it can be seen that increasing competition is about one value chain versus another.
Continuous or incremental process improvement is only likely to allow an organisation to keep up with its competitors, never to steal a decisive lead. What is needed to get ahead is a step change in your process performance.
The business process improvement tool
Business process improvement is the rethinking and redesign of business processes to achieve improvements in critical measures of performance such as cost, quality, service and speed. The business process improvement methodology defined in this training can be applied to almost any process involving different job functions or roles.
One of the key emphases of business process improvement is to see a process as a chain of customers and suppliers. Outputs from each activity are passed to the customer for that output. The final output of the process, the product in a manufacturing context, is sold to the end customer. The aim of each activity is to delight the customer by exceeding their expectations. The role of the customer is to provide clarity as to what is required and feedback on how the suppliers output can be improved in the future.
The business process improvement training course
This one day on-site business process improvement training course explains how to successfully operate the business improvement process module. The intent of this and all our training courses is not to tell or show the trainees what to do but to impart the capability to perform the required tasks. There is no limit to the number of trainees but we strongly recommend no more than 5 individuals attend per course. We find that if there are any more than this the training becomes ineffective and wasteful.
This course is targeted at the process managers, product design engineers, the manufacturing engineers and the programme managers delivering new products. This training course is given in English. All our courses are designed to be informal and are based around a series of discussions and practical exercises.
Another great training opportunity from Product Development Consultants